AD by Toolandmore Refund Policy

This Refund Policy applies to AD paid subscriptions purchased for the AD browser extension and supporting account and billing pages on toolandmore.com. It explains when refunds may be available, how they are reviewed, how they are calculated, and what happens to account access after a refund.

1) One-time refund benefit per account

Each account is eligible for at most one (1) approved refund under this policy. If a refund has already been issued for the account, the account is no longer eligible for another policy-based refund on later purchases or renewals.

2) Eligibility window: first 3 calendar days

To be eligible under this policy, you must submit the refund request form on our refund request page or email support@toolandmore.com within three (3) calendar days from the start of the paid billing cycle tied to the charge. Requests sent after that window are not eligible under this policy, except where applicable law requires otherwise.

3) How a refund request is reviewed

• The email request must come from, or clearly identify, the account tied to the active paid billing cycle being reviewed.
• The request must still be within the 3-day window.
• The account must not already have consumed its one-time refund benefit.
• We review the amount of included usage already consumed in the current cycle before approving any refund.

4) Refund calculation

Eligible refunds are calculated from the unused included value of the current cycle, after deduction of a non-refundable processing fee of $1 USD.

• Used included messages are not refundable.
• The refund is proportional to the unused included messages remaining in the active cycle.
• The refundable amount cannot exceed the amount paid for that cycle minus the non-refundable fee.
• If no refundable value remains after usage and fee deduction, no refund is available under this policy.

5) What counts as usage

Usage means billable AD generations or replies counted against the plan's included monthly allowance for that billing cycle. Regenerations and repeated requests count as usage when they consume included message quota under the active plan.

6) What happens after an approved refund

• Your subscription is canceled or otherwise deactivated for further billing.
• Your AD account is returned to No active plan.
• Paid access is revoked after refund processing and related account updates are applied.
• The one-time refund benefit for that account is considered permanently used.

7) Re-subscribing later

You may subscribe again after a refund. However, future purchases on that same account are not eligible for another refund under this policy, except where mandatory law requires otherwise.

8) No refunds after day 3

After the first 3 days of a billing cycle, refunds are not issued under this policy. If you cancel after that point, the subscription ordinarily remains active until the end of the current paid period, then ends without a partial refund.

9) Cancellations without refund

If you simply cancel after the refund window, your subscription should remain active until the end of the paid billing period, after which renewal stops. Cancellation does not itself create a refund right.

10) Duplicate charges and billing errors

If you believe a charge is incorrect, duplicated, or caused by a technical billing problem, contact support@toolandmore.com. Verified billing errors may be corrected separately from this policy.

11) Chargebacks and abuse

Fraudulent, abusive, or duplicate refund/chargeback behavior may lead to account restriction, billing dispute defense, denial of future service, or other enforcement allowed by law and our Terms.

12) Taxes, currency, and processor effects

Displayed pricing, refund timing, tax treatment, currency conversion, and statement presentation may be affected by Stripe, card networks, banks, local tax rules, or the payment method used. Toolandmore cannot control issuer-side exchange rates, bank fees, or statement timing outside the refund amount actually submitted by us.

13) Payment timing

If a refund is approved, return timing depends on Stripe, the payment network, bank/card issuer, and the payment method used. Toolandmore does not control how quickly your bank or issuer posts the credit.

14) Policy updates

We may update this Refund Policy prospectively by publishing a revised version with a new effective date. The version in effect at the time of the charge generally governs that billing cycle unless applicable law requires otherwise.

15) Consumer rights

Nothing in this Refund Policy limits non-waivable rights available under applicable consumer law in your jurisdiction.

16) Contact

Refund and billing support: support@toolandmore.com

To request a refund review under this policy, use the refund request form or email us within the 3-day window and include the email address on the account plus a short description of the billing issue or reason for the request.

This policy is written to match the current automated refund and access-revocation flow used by AD today. It does not promise broader refund rights than the service actually implements.